PC Pandora LIVE! RECORDS Every E-mail, Instant Message, Login, Password, Website and more...
PC Pandora allows the parent to see it online FROM ANYWHERE.
It's like TIVO™ for your PC.
PC Pandora Automatically Records All:

Additional PC Pandora 5 Features
 
Records User Activity 100% silently (Running Visually Is Also Available)
Password Protected For Your Eyes Only
Print Captured Data
Time Schedule Your PC Monitoring
Monitor Only Specific Users Of Your PC
24 Hour / 7 Days Per Week Support

Configuring Norton, Symantec, and AVG Anti Virus



Please use the following instructions to configure Norton Norton, Symantec, Bit Defender, Sophos, Spyware Doctor, NOD32, or AVG Anti Virus to exclude/ignore PC Pandora so it does not detect or alert against your PC Pandora installation. Please refer to the specific version of the product you are using for the proper instructions. Though these directions are specific to these products you may also use them as a basis to configure other anti virus programs as well. Many of these programs use similar terminology and configurations.

It's important to note that PC Pandora is a retail monitoring program. It is typically purchased by users to monitor children's online activities in the household. It is not a virus or mysterious spyware installed by remote hackers. To install PC Pandora you have to agree to the terms of the license agreement and only install only on a computer you have permission to install to. You can read the full EULA text HERE.

WHICH PRODUCT DO YOU HAVE:
NOD32
AVG Anti Virus 8
Bit Defender Anti Virus 2009
Kaspersky Internet Security 2010
Sophos Personal Anti Virus
Spyware Doctor
Symantec Norton Anti Virus 2006
Symantec Norton Anti Virus 2007
Symantec Norton Anti Virus 2008
Symantec Norton Anti Virus 2009
Symantec Norton Internet Security
Symantec Norton Internet Security 10 (with Sonar)
Symantec Norton 360 (older versions)
Symantec Norton 360 (2008 or newer)
Symantec Endpoint Protection (business class Symantec Anti Virus)


PRODUCT: NOD32

--> BEFORE YOU INSTALL PC PANDORA
  • Right-click the NOD32 system tray icon by your clock
  • Choose Disable System Antivirus and Antispyware Protection. This will disable NOD32 during the installation.
  • Install PC Pandora
  • When the installation is complete reboot as requested
  • When the computer is rebooted NOD32 real time protection will automatically be running again
  • NOD32 does not currently detect PC Pandora once it is successfully installed
--> IF NOD32 HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • Open NOD32
  • Click Tools on the left
  • Click Quarantine
  • For each item listed as "Win32/Genetik Trojan" right-click and choose Delete from Quarantine. This removes any visible entry from the Quarantine window.
  • Close NOD32
  • Right-click the NOD32 system tray icon by your clock
  • Choose Disable System Antivirus and Antispyware Protection. This will disable NOD32 during the installation.
  • Install PC Pandora
  • When the installation is complete reboot as requested
  • When the computer is rebooted NOD32 real time protection will automatically be running again
  • NOD32 does not currently detect PC Pandora once it is successfully installed

PRODUCT: AVG Anti Virus 8

--> BEFORE YOU INSTALL PC PANDORA
  • Install PC Pandora
  • During the installation AVG Resident Shield will detect and alert against PC Pandora via a generic "Potentially Unwanted Program" notification
  • Simply click the Add to Exceptions button
  • AVG will no longer actively detect and alert against this specific installation of PC Pandora
  • However, if you reinstall you will need to repeat these steps
--> IF AVG HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • Re-Install PC Pandora, your existing data and settings should be retained
  • You should be immediately prompted to enter your PC Pandora password
  • Enter your password and then continue with the installation
  • During the installation AVG Resident Shield will detect and alert against PC Pandora via a generic "Potentially Unwanted Program" notification
  • Simply click the Add to Exceptions button
  • AVG will no longer actively detect and alert against this specific installation of PC Pandora
  • However, if you reinstall you will need to repeat these steps

PRODUCT: Bit Defender Anti Virus 2009

--> BEFORE YOU INSTALL PC PANDORA
  • Right-click the Bit Defender system tray icon (by your clock)
  • Choose Basic Settings
  • Click "View all components" next to the Local Security section
  • Un-check "Real-Time Antivirus & Antispyware File Protection"
  • Ignore any Windows notifications that you've disable antivirus
  • Click Close
  • You can now install PC Pandora without Bit Defender blocking the installer
  • Once you've installed PC Pandora and rebooted the computer repeat the steps above and re-enable the Bit Defender Real-Time protection
--> IF BIT DEFENDER HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • FIRST OPTION
  • Whenever performing a system scan Bit Defender will locate at least two PC Pandora related files. But it will not automatically delete them. If you're fine with simply ignoring these PC Pandora detections during system scans there is nothing more you need to do.

  • SECOND OPTION
  • If you do not wish to see PC Pandora related files in your system scans proceed with the remainder of the directions.
  • Open Bit Defender
  • Perform a system scan
  • When the scan is complete the Results Summary will list the found threats
  • Click the underlined item for Application.Spy.PCPandora.A
  • A Item Details window will appear
  • Write down the location of the DLL files in c:\windows\system32\ that are detected, you will need these to configure the exclusions
  • Close the Item Details window
  • Make sure Take No Action is selected next to Application.Spy.PCPandora.A and close the scan window
  • If not already in Advanced View, click the Switch To Advanced View button at the top right
  • Click Antivirus on the left
  • Click the Exclusions tab
  • If not already enabled, check the box next to "Exceptions are disabled" to enable exceptions
  • Click the + button to open the Exclusions Wizard
  • Select "Do not scan file or folder paths
  • Click Next
  • Click Browse
  • Navigate to c:\windows\system32\ and select the first DLL noted from the scan results above
  • Click OK to make your selection
  • Click the Add button to add your selection to the exclusions list
  • Repeat for the other DLL noted from the scan results above
  • Once you've added all of the DLL files from the scan results click Next
  • Click Next again
  • Then click Finish
  • Then click Apply
  • Close Bit Defender
  • No future scans should detect PC Pandora related items

PRODUCT: Kaspersky Internet Security 2010

Kaspersky is not currently known to detect the installer, nor detect anything during it's scheduled or manual scans. However, it does detect the viewer when opened.
  • Press your hotkeys to open PC Pandora
  • Enter your password and click OK
  • Kaspersky will immediately generate a generic "Potentially dangerous program" warning. There will be nothing that specifically names PC Pandora, however the warning appears immediately after attempting to open the viewer
  • Click Yes to allow PC Pandora to open
  • PC Pandora will now open
  • Kaspersky will not generate this same alert again

PRODUCT: Sophos Personal Anti Virus

  • Right-click the Sophos system tray icon (by your clock)
  • Choose Open Sophos Anti-Virus
  • Click Manage quarantine items
  • Note the file Details for the item with the Name Mal/Behav-010. It should be something like c:\Windows\system32\{filename}.exe
  • Click the Home button in the menu bar
  • Click Configure Sophos Anti-Virus
  • Click On-access scanning
  • Click the Exclusions tab
  • Click the Add button
  • Select File in Item Type
  • Click the Browse button
  • Navigate to the c:\windows\system32\ directory
  • Select the file that was identified in the Quarantine
  • Click Open
  • Click OK
  • Click OK again
  • Click On-demand extensions and exclusions
  • Click the Exclusions tab
  • Click the Add button
  • Select File in Item Type
  • Click the Browse button
  • Navigate to the c:\windows\system32\ directory
  • Select the file that was identified in the Quarantine
  • Click Open
  • Click OK
  • Click OK again
  • Click Manage quarantine items
  • Check the box for the item with the Name Mal/Behav-010
  • Click the Clear from list button at the bottom
  • Close Sophos
  • PC Pandora will now run without generating any alerts

PRODUCT: Spyware Doctor

--> BEFORE YOU INSTALL PC PANDORA
  • Install PC Pandora
  • When Spyware Doctor alerts about the installation click "Always remember my selection" and then click the "Allow" button
  • Close any PC Pandora install error messages
  • Then run the PC Pandora install again, it will run without error or Spyware Doctor notification
  • When the installation is complete reboot as requested
--> IF SPYWARE DOCTOR HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • Open Spyware Doctor
  • Click Settings then Global Action List
  • Look for Spyware.PCPandora in this list
  • If it is present, right-click it and choose Remove (if not present skip down to installing PC Pandora)
  • Click Yes to confirm your action
  • Close Spyware Doctor
  • Install PC Pandora
  • When Spyware Doctor alerts about the installation click "Always remember my selection" and then click the "Allow" button
  • Close any PC Pandora install error messages
  • Then run the PC Pandora install again, it will run without error or Spyware Doctor notification
  • When the installation is complete reboot as requested

PRODUCT: Symantec Norton Anti Virus 2006

--> BEFORE YOU INSTALL PC PANDORA
  • Open the Norton Protection Center
  • Click Options at the top
  • Select Norton Anti Virus
  • Click Security Risks
  • Click Exclusions
  • In "What known security risks to exclude" click New
  • Wait for the Security Risk List screen to open
  • Scroll through the list and select Spyware.PCPandora
  • Click Add
  • Click OK
  • Close all Symantec windows
  • Norton will no longer actively detect and alert against PC Pandora
--> IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • Open the Norton Protection Center
  • Click Norton Anti Virus
  • Click Reports
  • Click View Norton Quarantine and Restore
  • Click No to any prompts related to updates to be run against the quarantine list
  • Select the first item labeled Spyware.PCPandora
  • Click Restore Item in the toolbar
  • Check the box for "Exclude item from future scans"
  • Click Yes to complete the restore and exclusion
  • Click No to any "overwrite" prompts
  • Click OK to the confirmation dialog
  • Repeat for all other Spyware.PCPandora items in the list
  • Once completed click File and choose Exit
  • Restart your computer
  • Once restarted PC Pandora will be fully functional and Norton will no longer actively detect and alert against PC Pandora

PRODUCT: Symantec Norton Anti Virus 2007

--> BEFORE YOU INSTALL PC PANDORA
  • Open the Norton Protection Center
  • Click the Norton Anti Virus tab
  • Click Settings
  • Scroll down to Additional Options
  • Click Virus and Spyware Protection Options
  • Click Signature Exclusions
  • Click New
  • Wait for the Security Risk List screen to open
  • Scroll through the list and select Spyware.PCPandora
  • Click Add
  • Click OK
  • Close all Symantec windows
  • Norton will no longer actively detect and alert against PC Pandora
--> IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • * Open the Norton Protection Center
  • * Click Norton Anti Virus
  • * Click Tasks & Scans
  • * Click Manage Quarantined Items
  • * Click Go To Quarantine
  • * Select the first item labeled Spyware.PCPandora
  • * Click the More Details button at the bottom right
  • * Click Restore Risk on the right
  • * Make sure "Do not detect this risk in the future" is checked
  • * Click Yes
  • * Click Close when the restore is completed
  • * Repeat for all other Spyware.PCPandora items in the list
  • * Once completed close all Norton windows
  • * Restart your computer
  • * Once restarted PC Pandora will be fully functional and Norton will no longer actively detect and alert against PC Pandora

PRODUCT: Symantec Norton Anti Virus 2008

--> BEFORE YOU INSTALL PC PANDORA
  • Open the Norton Anti Virus from your desktop icon
  • Click the Norton Anti Virus tab
  • Click Settings
  • Click Norton AntiVirus Options
  • Click Exclusions on the left
  • Click Signatures on the left
  • Click New
  • Wait for the Security Risk List screen to open
  • Scroll through the list and select Spyware.PCPandora
  • Click Add
  • Scroll through the list and select Spyware.CheaterChecker
  • Click Add
  • Click OK
  • Close all Symantec windows
  • Norton will no longer actively detect and alert against PC Pandora
--> IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • * Repeat the "Before you install PC Pandora" steps above
  • * Then reinstall PC Pandora
  • * Norton will no longer actively detect and alert against PC Pandora

PRODUCT: Symantec Norton Anti Virus 2009

--> BEFORE YOU INSTALL PC PANDORA
  • Open the Norton Anti Virus from your desktop icon
  • Click the Settings link next to Computer
  • Click the Configure link next to Signature Exclusions
  • Click Add
  • Wait for the Security Risk List screen to open
  • Scroll through the list and select Spyware.PCPandora
  • Click Add
  • Click Add again
  • Scroll through the list and select Spyware.CheaterChecker
  • Click Add
  • Click OK to close the Exclusions window
  • Click OK to close the Settings window
  • Close all Symantec windows
  • Norton will no longer actively detect and alert against PC Pandora
--> IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • * Repeat the "Before you install PC Pandora" steps above
  • * Then reinstall PC Pandora
  • * Norton will no longer actively detect and alert against PC Pandora

PRODUCT: Symantec Norton Internet Security

--> BEFORE YOU INSTALL PC PANDORA
  • * Open Norton Anti Virus
  • * Click the Norton Internet Security tab
  • * Under Settings click Spyware Protection
  • * Under General Settings click Signature Exclusions
  • * Click Signature Exclusions on the left
  • * In "What known security risks to exclude" click New
  • * Wait for the Security Risk List screen to open
  • * Scroll through the list and select Spyware.PCPandora
  • * Click Add
  • * Click OK
  • * Close all Symantec windows
  • * Norton will no longer actively detect and alert against PC Pandora

PRODUCT: Norton Internet Security 10 (with Sonar)

Norton Sonar will attempt to detect potential threats based on their behavior and can sometimes flag and remove PC Pandora even with a named exclusion set. If this occurs please follow these directions.

--> BEFORE YOU INSTALL PC PANDORA
  • Open Norton Internet Security
  • Click Settings in the Computer section
  • Scroll down to Exclusions
  • Click Configure for Signature Exclusions
  • Click Add
  • Select Spyware.PCPandora and click Add
  • Click OK to save your changes
  • Click OK again to close the Settings screen
  • Close Norton
  • Open PC Pandora with your Hotkeys
  • Norton Sonar should detect an unnamed risk and automatically quarantine it. Take note of the file name detected, it will be related to PC Pandora.
  • If your Hotkeys do not work that means Sonar has already quarantined PC Pandora, simply move to the next steps.
  • Open Norton Internet Security
  • Click Quarantine
  • Select the PC Pandora file detected by Norton Sonar. Note: It's important to select the PC Pandora file, if there are numerous other items listed they could easily be a virus. Unfortunately the PC Pandora file will not be listed with the PC Pandora name. But it will be listed as "detected by Sonar"
  • Click More Details at the bottom right
  • Click Options at the bottom
  • Click Restore This File
  • IMPORTANT! First un-check "Exclude this risk from future scans" and then re-check it. This is to overcome an apparent bug in Sonar settings based on our testing. If you do not specifically un-check then re-check the option the file will not be excluded properly and will simply be detected again.
  • Click Yes
  • Wait for the process to complete
  • Close all Norton screens
  • PC Pandora will now function properly
  • You may have to repeat these same steps in the future if you reinstall PC Pandora
  • If for some reason you cannot figure out which file Sonar quarantined is for PC Pandora simply install PC Pandora again over the top of your existing installation, then repeat the instructions above for Sonar configuration.
--> IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • Repeat the steps above

PRODUCT: Symantec Norton 360 (older versions)

--> BEFORE YOU INSTALL PC PANDORA
  • * Open Norton 360
  • * Click Tasks & Settings
  • * Click Change Advanced Settings
  • * Click Virus & Spyware Protection Settings
  • * Un-check "Turn on Auto-Protect"
  • * Click Apply
  • * Click OK to the alert window that opens (note this will turn off Auto-Protect for 15 minutes to allow you time to install PC Pandora successfully)
  • * Close all Norton windows
  • * Install PC Pandora
  • * Reboot when the PC Pandora installation prompts you
  • * Once rebooted PC Pandora will be installed and Norton 360 will have auto-protect on again
--> IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • Click Ignore to any Norton 360 prompts to reboot your computer related to PCPandora detection.
  • Open Norton 360
  • Click Tasks & Settings
  • Click Change Advanced Settings
  • Click Undo & Exclude
  • In the Items That Can Be Restored pane (left side) click just to the right of the text for the first item named Spyware.PCPandora (don't actually click the hyperlinked text as that does not select the item, it instead opens a separate details screen)
  • Click Restore
  • Click the checkbox for "Exclude selected non-viral threats from future scans"
  • Click Yes to complete the restore and exclusion
  • Once the Restore Partially Succeeded screen opens check the box for "Check here to remove this threat from the list of items that can be restored"
  • Repeat for all other Spyware.PCPandora items in the list
  • Once completed click Close
  • Close Norton 360
  • Restart your computer
  • Once restarted PC Pandora will be fully functional and Norton will no longer actively detect and alert against PC Pandora

PRODUCT: Symantec Norton 360 (2008 or newer)

--> BEFORE YOU INSTALL PC PANDORA
  • * Open Norton 360
  • * Click Settings
  • * Click Virus & Spyware Protection Settings
  • * Un-check "Turn on Auto-Protect"
  • * Click Apply
  • * Click OK to the alert window that opens (note this will turn off Auto-Protect for 15 minutes to allow you time to install PC Pandora successfully)
  • * Close all Norton windows
  • * Install PC Pandora
  • * Reboot when the PC Pandora installation prompts you
  • * Once rebooted PC Pandora will be installed and Norton 360 will have auto-protect on again
  • * Norton will then detect and remove PC Pandora, please proceed with the remaining steps below
--> IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • Click Ignore to any Norton 360 prompts to reboot your computer related to PCPandora detection.
  • Open Norton 360
  • Click Settings
  • Click Virus & Spyware Protection Settings
  • Click Quarantine
  • In the Items That Can Be Restored pane (left side) click just to the right of the text for the first item named Spyware.PCPandora (don't actually click the hyperlinked text as that does not select the item, it instead opens a separate details screen)
  • Click Restore
  • Click the checkbox for "Exclude selected non-viral threats from future scans"
  • Click Yes to complete the restore and exclusion
  • If the Restore Partially Succeeded screen opens check the box for "Check here to remove this threat from the list of items that can be restored"
  • Repeat for all other Spyware.PCPandora items in the list
  • Once completed click Close
  • Close Norton 360
  • Restart your computer
  • Once restarted PC Pandora will be fully functional and Norton will no longer actively detect and alert against PC Pandora

PRODUCT: Symantec Endpoint Protection (business class Symantec Anti Virus)

--> BEFORE YOU INSTALL PC PANDORA
  • Open Symantec Endpoint Protection
  • Click Change Settings
  • Under Antivirus and Antispyware Protection click Configure Settings
  • Click the File System Auto-Protect tab
  • Click Centralized Exceptions
  • Click Add Known Security Risk Exceptions
  • Wait for the list to be fully populated, this may take several minutes
  • Select Spyware.PCPandora
  • Click OK
  • Click Close
  • Click OK
  • Close all Symantec Endpoint Protection windows
--> IF NORTON HAS ALREADY DETECTED YOUR CURRENT INSTALLATION
  • Open Symantec Endpoint Protection
  • Click View Quarantine
  • In the Risk column select Spyware.PCPandora
  • Click Restore
  • Click Yes to the restore confirmation
  • Click Yes to create an Exclusion
  • Click Delete to delete that item from the Quarantine
  • Repeat for all other PC Pandora items in quarantine
  • Once completed close all Symantec Endpoint Protection windows

   
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