Help System
Table of Contents
4 COPY, SAVE, or DELETE RECORDED DATA
13.1 Questions about Registration
13.2 Questions about IRIS Email Reports
13.3 Questions about Snapshots
PC Pandora is a software based surveillance and monitoring application developed for Microsoft Windows. It will record and capture computer activity such as Keystrokes, Instant Messenger, Emails, Search Queries entered into popular search engines, File Tracking to monitor file creation and deletion, Webcam snapshots to see exactly who is using your computer, download Activity from P2P applications, User Activity which records computer login information, Websites Visited, Programs used and for how long, as well as capture Snapshots (Screenshots) of the computer screen so you can see exactly what is being done on the computer. You may also Block Websites, programs, and chat protocols as well as send E-mail Reports of the recorded data to a specified e-mail address so that you don’t have be on the PC that PC Pandora is installed on to view recorded data. PC Pandora is simple and intuitive and recorded data is provided in a familiar Explorer style view.
View:
Once PC Pandora is installed on a computer in order for you to view the data recorded in PC Pandora you need to enter your secret key code combination and password. Secret key code combination and password are provided during the Installation process and can be changed once PC Pandora is installed.
The following below are different features that PC Pandora provides:
► Records Snapshots of your desktop.
► Records Programs used.
► Records Websites visited.
► Records Keystrokes.
► Records Instant Messenger conversations used by different Instant Messengers applications.
► Records User Activity which includes login names and passwords of PC user accounts.
► Records Send and Receive Emails.
► Records download activity from P2P applications.
► Records Webcam snapshots to see exactly who is using your computer.
► Records File Tracking to monitor files that are created, modified, or deleted.
► Records Search Queries placed in popular search engines.
► Sends an E-mail Reports of data recorded to a specified e-mail address.
► Blocks Websites.
► Blocks Programs.
► Blocks Chats.
► Settings - includes different options like which users you wish to record, what type of data you want recorded, when you want it to record, to how much data you want recorded.
Installing PC Pandora is accomplished by running the installation utility (http://www.pcpandora.com), accepting the End User License Agreement (EULA), and completing a few quick settings as detailed below.
Create a Password:
Setting a password will protect others from viewing and deleting data that is recorded by PC Pandora. PC Pandora will request you to enter this password whenever you enter your secret key combination, which will then bring up a password popup window (See below for example). Once your password is entered you will have access to view all data recorded by PC Pandora. If you get a password prompt before completely installing PC Pandora this means that a version of PC Pandora is already installed on your computer.
It is recommended to set a password of at least 4 characters.
Create a Key Combination:
The password popup window will only appear when you enter the key combination. You can modify the default key combination to anything you desire (recommended).
It is recommended that there be at least 3 keys in your combination and that they do not utilize ALT + key combinations such as CTRL + C as those are commonly used as menu shortcuts and may cause other users on the computer to accidentally attempt to open PC Pandora.
Select a Mode:
You need to select a PC Pandora mode. Below are your options.
► Stealth Mode - This is enabled by default. This causes PC Pandora to install with no visible indication that it is present, running, or recording activity on the computer.
► Visible mode - This causes a system tray icon to be displayed whenever PC Pandora is recording activity on the computer. All users will be able to see this icon and be informed "your activity is being recorded". You can also enable this icon after installation as described in Settings and Configuration later in this Help file. Installing in Visible mode also causes PC Pandora to create a visible icon in the Programs menu that provides access to the Viewer. If a user tries to access the Viewer using the Programs icon it is protected and accessible only if the user enters the correct password.
Reboot:
Once the Setup has been completed PC Pandora will request that you reboot your computer. Select “Reboot now” to allow PC Pandora to complete the installation and automatically begin recording all activity on your computer.
CONGRATULATIONS!
Once your computer is rebooted and successfully restarts, you are now recording all activity on the computer.
Note:
If you do not reboot as requested PC Pandora will not begin recording activity on your computer until such a time that you do choose to reboot.
Installing PC Pandora on your computer does not mean that you are registered. Without registration you are limited in viewing recorded data. To register please see the registration section.
Registration is required to provide access to the Magnifier that allows you to view snapshots in full-screen mode and to view keystroke logs. You can verify your registration status by opening PC Pandora, click Help in the tool bar menu and then click on About Pandora Viewer.
To register PC Pandora please do the following:
1. Open PC Pandora
2. Go to Help in tool bar and click Register
3. Enter your registration key in the field provided. Note that it is easiest to copy the key then paste it into the field to avoid typos.
4. Click OK to begin your registration.
5. A registration status message will appear.
6. Once your registration has been successful the Registration Complete message will appear.
7. Click OK button to close this message and return to the PC Pandora Viewer.
8. You can verify your registration status by going to Help in tool bar and click on About PC Pandora.
You do not have to renew registration at a later date.
If you run into any issues with registration please see our Troubleshooting section.
There is no automatic update notification, nor any method to check for updates from within PC Pandora. You must check for updates manually by visiting the PC Pandora website available at http://www.pcpandora.com.
PC Pandora interface allows you to control and view recorded activity. You can access all data that has been recorded, start and stop the recorder, and configure how data is recorded and saved.
To view recorded data you need to enter your secret key combination to bring up the password window.
Once the password window appears, enter your password and you will have access to view all recorded data in PC Pandora. If you have forgotten your key combination or password please contact us. If your key combination does not bring up the password window see our troubleshooting section.
Below are the different types of data recorded by PC Pandora. If you need help viewing recorded data click on any of the following below:
►P2P
Important! PC Pandora automatically stops recording whenever PC Pandora is opened. Closing PC Pandora will automatically resume the recording, or you can click Action \ Resume Record to force the recording to continue while the PC Pandora is open.
PC Pandora can capture images of the computer screen so you can see exactly what the user sees on the computer screen. In addition to the currently running program you will be able to see other running programs in the task bar as well as the system tray.
View:
To view Snapshots, click on the Snapshots tab. The view is broken down into two halves (See below).
The left half of the view categorizes the snapshots by date. The right half of the view provides access to the snapshots based on the date selected in the left half. To change amount of data recorded for Snapshots please see our Settings section.
You are able to view Snap Shots in 3 different ways: Details, Thumbnails, and Magnifier View. Below are descriptions of all three.
Detail view provides an Explorer-like view of the snapshots. This includes Time, User, and Application columns. See below for example.
► How to change to Detail View:
1.
Click on
Snapshots tab 
2.
Click on Details
Or you can also change this by going to View in toolbar, select Snapshot Display Mode and click on Details.
Thumbnail view is the default view for Snapshots. It provides the ability to quickly view the snapshots recorded and choose images you want to view in closer detail. See below for example:
► How to change to Thumbnail View:
1.
Click on
Snapshots tab
2.
Click on Thumbnails
Or you can also change this by going to View in toolbar, select Snapshot Display Mode and click on Thumbnails.
The Magnifier is used to view the snapshots in full-screen mode. This provides the ability to see all of the detail in the snapshot including typed text that is viewable.
► How to change to Magnifier View:
There are 3 different ways you can magnify your snap shots. See below:
1. Select Snapshot you wish to Magnify
2. Double click on Snapshot (Left click on Mouse)
Or
1. Select Snapshot you wish to Magnify
2. Right click on Snapshot and click Magnify
Or
1. Select Snapshot you wish to Magnify
2. Click on Action in Tool bar
3. Click on Magnify Snapshot
Or once Snapshot is selected click on the Magnify 
button
How to use Magnifier Tools:
Once you are in the Magnifier view it also includes some tools. See below for example:
This provides the ability to view the snapshots in an automated slideshow format. Copy, save, and delete functions are also provided.
= Deletes Snapshot
= Saves Snapshot
= Hides Magnifier Tools and
blue arrow will be displayed in the bottom, right hand corner of your desktop
screen. To display Magnifier Tools again, click on the blue arrow at the
bottom, right hand corner of your screen.
= Closes Magnifier view and
returns to Snapshots Tab.
= Displays the first snapshot
in series.
= Displays the previous
snapshot.
= Begins playback (slideshow)
mode. Snapshots will automatically be displayed in a series.
= Stops slideshow mode
= Displays the next snapshot.
= Displays the last snapshot
in series
= Allows you to forward or Rewind
to a snapshot.
Important! Remember that the Magnifier is
displaying full-screen snapshots of the computer screen. As seen in the example
below it is easy to confuse the snapshots for your actual computer screen.
However, in actuality you are viewing a snapshot of activity, not your actual
computer screen. Prior to attempting to utilize other programs on your computer
be sure to close the Magnifier by clicking the top right icon 
.
How to Copy, Save, Print or Delete Snapshots:
You can Copy, Save, and delete by using the Thumbnails or Details view, then right-click on a Snapshot. These functions are also available in the toolbar menu. You can also Copy, Save, and delete using the Magnifier tools. Note that Copy from this screen simply copies the actual screenshot, not the data you see in the viewer. You may also Print snapshots by selecting snapshot and right clicking or by going to File in tool bar menu.
If you are have issues viewing your Snapshot please see our Troubleshooting section.
PC Pandora can capture all data related to programs run on the computer so you can see exactly what applications have been used. Captured data includes the date and time of the activity, how long the program was active, how long the program was focused upon, which user ran the program, the application title, and the window text.
View:
To view Programs recorded click on the Programs tab. The view is broken down into two halves.
The top half of the view categorizes the activity by date, then by application, then by specific activity. The bottom half of the view provides the specific detail on the activity based on the category selected in the top half.
The bottom half will display the following columns.
► Time - Displays the time the program was run.
►Recorded - Displays the amount of time that the program the program was active.
►Total - Displays the amount of time that the program was actively in view.
►User - Displays the name of the user that ran the program.
►Application - Displays the name of the application that was run.
►Window Title - Displays the window title (text in title bar of the application). Document names or sub-screen names are typically displayed here.
How to Copy and Delete Program Data:
To copy or delete select a program event in the bottom half of the screen and then right click on it. These functions are also available in the main toolbar menu under “Edit”. Note that Copy from this screen simply copies the data you see in the viewer, not the actual program.
PC Pandora can capture all website URLs opened on the computer so you can see exactly what sites have been viewed. Captured data includes the date and time of the activity, which user ran the program, the website title, the page size, and the website URL.
View:
To view websites recorded click on the Websites tab. The view is broken down into two halves. The top half of the view categorizes the activity by date, then by domain name, then by specific URL, then by specific webpage. The bottom half of the view provides the specific detail on the URL based on the category selected in the top half. Once the URL website is selected the bottom will display the following columns.
►Time - Displays the time the website was open.
►User - Displays the name of the user that viewed the website.
►Document Title - Displays the window title (text in title bar of the application). Document names or sub-screen names are typically displayed here.
►Size – Indicates the total document size of the webpage viewed.
►URL - Displays the specific URL (web address) that was open. You can double click on the URL and your internet browser will open up the URL (web address) as shown above.
Go to Website:
You may go the Website recorded by doing the following
1. Select a specific URL in the bottom half of the screen
2. Then right-click the item and click on Go To Website
Or
1. Select a specific URL in the bottom half of the screen.
2.
Click on 
button
at the top of the page.
You may also open up URL (website address) by going to Action in the Menu tool bar.
To Copy and Delete Website Data select a program event in the bottom half of the screen and then right-click it. These functions are also available in the main toolbar menu under Edit. Note that Copy Line copies all of the data from this screen that you see in the viewer, and Copy Website Location (URL) copies just the URL from the data.
Block Websites:
You can block access to specific websites by right-clicking on any URL and choosing Add Website to Black List. This will automatically block future visits to that specific website showing either a generic message or custom error message based on the Parent (Web site access control) Settings you have specified.
PC Pandora can capture all keyboard input on the computer so you can see exactly what the user has typed. This is useful to see text entered into an instant message, email, or other application.
View:
To view Keystrokes recorded click on the Keystrokes tab. The view is broken down into two halves.
The top half of the view categorizes the keystrokes by date and then by application. The bottom half of the view provides the specific detail on the activity based on the category selected in the top half.
The bottom half will display the following columns:
►Time - Displays the time that the keystrokes were entered in.
►Recorded - Displays the amount of time that keystrokes were active.
►Total - Displays the amount of time that keystrokes were actively in view.
►User - Displays the name of the user that entered the keystrokes.
►Application - Displays the name of the application that was run.
►Key Presses - Displays the total number of keys that were pressed and logged.
The Magnifier is used to view the actual keystrokes that have been
recorded (see below for example). To activate the Magnifier, right-click on a
keystroke and select View Keystroke or click on the 
button on the
Keystroke toolbar.
Below are the buttons used in Magnifier:
► Previous/Next: These are used to navigate backwards and forwards through keystroke logs, if applicable.
► Print: This is used so that you can Print your keystrokes.
► Delete: This is used so that you can delete keystrokes.
► Close: This closes the view keystrokes screen.
► Show key combinations: This causes the view keystrokes screen to include non-alphanumeric key presses in the display. These include keys such as Enter, CTRL, Backspace, etc. This allows you to see a complete history of keyboard activity but can sometimes sacrifice readability of documents, emails, and instant message (IM) conversations.
To copy and delete Keystroke Data select a keystroke event in the bottom half of the screen and then right-click it. These functions are also available in the main toolbar menu under Edit. Note that Copy from this screen simply copies the data you see in the viewer, not the actual keystrokes. You may also print, delete, and or copy using the tool bar in the magnifier window.
PC Pandora can capture all instant messenger conversations for all of the popular messaging networks. This includes both inbound and outbound messages so you can see the full and complete instant message conversation.
View:
To view recorded conversation(s) on Instant Messenger click on the Chats tab. The view is broken down into two halves.
The top half of the view categorizes the conversations by date and instant messaging network and messaging logon name. The bottom half of the view provides the specific detail on the activity based on the category selected in the top half.
Once a conversation is selected the columns below are displayed:
► Date - Displays the date the messaging conversation occurred. The actual time the conversation occurred is detailed in the specific conversation.
►User - Displays the name of the local user that ran the chat.
► Protocol - Displays the messaging network used such as AIM, ICQ, MSN, Yahoo, etc.
► Local User - Displays the messaging logon name of the user on the computer that you are monitoring.
► Remote User - Displays the messaging logon name of the user that is being communicated with.
► Message - Details the total number of messages contained in the conversation.
► Characters - Details the total number of characters contained in the conversation.
Read Messages:
The Magnifier is used to view the actual messages that have been
recorded. To activate the Magnifier right-click a conversation and choose Read
Instant Messages, or click the 
button on the Instant Messages
toolbar.
Below are the buttons used in Magnifier:
► Previous/Next: These are used to navigate backwards and forwards through instant messages, if applicable.
► Print: This is used so that you can Print your instant message(s).
► Print: This is used so that you can delete instant message(s).
► Close: This closes the view instant messages screen.
Copy and Delete Instant Messenger Data:
You can select text in the Instant Messages screen and then right-click to access menu items such as Copy or Delete. You may also print, delete, and or copy using the tool bar in the magnifier window.
PC Pandora can capture user activity information. This includes user login names / passwords of PC user accounts, and the different types of events that took place.
View:
To view recorded user activity click on the “User Activity” tab. The view is broken down into two halves.
The top half of the view categorizes the user activity by date and user login name. The bottom half of the view provides the specific detail on the activity based on the category selected in the top half.
Once a user name is selected the columns below are displayed:
► Time -